Questions

Cash Factory USA Customer Service

Thank you for your interest in contacting Cash Factory USA. Our goal is to provide you with the best customer service in the industry. Many of your questions may be answered in the Help Center section of our web site.

You may also contact us by email at: support@cashfactoryusa.com or call us at 855-374-5626. If you suspect you may have received a communication from a third-party entity fraudulently holding themselves out to be a representative of Cash Factory USA, please let us know by sending an email to fraud@cashfactoryusa.com.

We review each customer inquiry received through our customer support channels and do our best to respond to you in a timely manner. Your issues and concerns are important to us.

Still Need Help?

Cash Factory USA welcomes the opportunity to address any complaints, concerns, or questions that you may have about our service or products. We believe that good customer service begins and ends with customer satisfaction. A satisfied customer is our best referral.

If you have a complaint, concern, or a general question, please feel free to contact us via Email: complaints@cashfactoryusa.com or call us Toll free at 855-374-5626.

Delaware

Cash Factory USA is licensed and regulated by the State of Delaware Office of the State Bank Commissioner, you can find more information on how to file a complaint here.

Idaho

Cash Factory USA is licensed and regulated by the State of Idaho Department of Finance, you can find more information on how to file a complaint here.

Missouri

You may contact the State of Missouri Division of Finance regarding concerns or complaints about the service provider with whom you are dealing by calling 573-751-3242.

Nevada

You may contact the State of Nevada Financial Institutions Division regarding concerns or complaints about the service provider with whom you are dealing by calling 702-486-4120.

Texas

This business is licensed and examined under Texas law by the Office of Consumer Credit Commissioner (OCCC), a state agency. If a complaint or question cannot be resolved by contacting the business, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705. Phone: (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. Email: consumer.complaints@occc.texas.gov

An advance of money obtained through a deferred presentment transaction or auto title loan is not intended to meet long-term financial needs. A deferred presentment transaction or auto title loan should only be used to meet immediate short-term cash needs. Refinancing the loan rather than paying the debt in full when due will require the payment of additional charges.

Utah

Cash Factory USA is subject to section 70C of the Utah Code. If a problem cannot be resolved by speaking with a lender and the nature of the complaint is something other than a high rate of interest or lack of funds to pay the loan then you may call the Department for regulatory relief, if warranted. Utah residents may contact the Utah State Department of Financial Institutions at 801-538-8830.

Wisconsin

Cash Factory USA is licensed and regulated by the State of Wisconsin Department of Financial Institutions, Division or Banking; you may file a complaint here.

* Loan funding times and loan amounts are subject to eligibility. Not all applications are approved. Cash Factory USA is not a lender in all states, and loan approvals and amounts are subject to qualification criteria and applicable state laws. If approved before 9 am PT on a business day, funds are generally deposited via ACH the same day or, if approved before 5:15 pm PT, the next business day.  Some applications may require additional verification to qualify, which could delay funding. See Rates & Terms for your state or call us at 855-374-5626 for more details.

Cash Factory USA may use application information, loan history, and various credit reports as part of their underwriting. TX residents: Cash Factory USA operates as a Credit Access Business, arranging a loan between you and a third party. See Licenses & Registrations for additional information. Short-term loans are not intended to be long-term financial solutions. Customers with credit difficulties should seek credit counseling. A single cash advance is typically for two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive.

2233 Paradise Road, LLC, d/b/a Cash Factory USA
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