Questions & Complaints

Cash Factory USA Customer Service

Thank you for your interest in contacting Cash Factory USA. Our goal is to provide you with the best customer service in the industry. Many of your questions may be answered in the Helper Center section of our web site for fast answers to your important questions.

You may also contact us by email at: support@cashfactoryusa.com or call us at 855-374-5626. If you suspect you may have received a communication from a third-party entity fraudulently holding themselves out to be a representative of Cash Factory USA, please let us know by sending an email to fraud@cashfactoryusa.com.

We review each customer inquiry received through our customer support channels and do our best to respond to you in a timely manner.


Still Need Help?

Cash Factory USA welcomes the opportunity to address any complaints, concerns, or questions that you may have about our service or products. We believe that good customer service begins and ends with customer satisfaction. A satisfied customer is our best referral.

If you have a complaint, concern, or a general question, please feel free to contact us via Email: complaints@cashfactoryusa.com or call us Toll free at 855-374-5626.

If Cash Factory USA is unable to resolve your complaint or answer your question, feel free to contact the Community Financial Services Association of America’s (CFSA) Hotline at 888-572-9329 or email them at contact@cfsaa.com. This organization was established to promote laws and regulations that protect consumers, while preserving their access to credit options, and to support and encourage responsible industry practices. We are a proud member of this association. To find out more information about CFSA please go to www.cfsa.com.


California

Cash Factory USA is licensed and regulated by the Department of Business Oversight for the State of California, who can be contacted regarding any customer complaints and concerns, toll free at 866-ASK-CORP or 866-275-2677.


Delaware

Cash Factory USA is licensed and regulated by the State of Delaware Office of the State Bank Commissioner, you can find more information on how to file a complaint here.


Idaho

Cash Factory USA is licensed and regulated by the State of Idaho Department of Finance, you can find more information on how to file a complaint here.


Missouri

You may contact the State of Missouri Decision of Finance regarding concerns or complaints about the service provider with whom you are dealing by calling 573-751-3242.


Nevada

You may contact the State of Nevada Financial Institutions Division regarding concerns or complaints about the service provider with whom you are dealing by calling 702-486-4120.


Ohio

Cash Factory USA is licensed to do business in Ohio pursuant to the sections 1321.01 to 1321.21 of the Revised Code of Ohio. All lending activity is regulated and examined by the Ohio Department of Commerce, Division of Financial Institutions. You can find more information on how to file a complaint here.


Texas

This business is licensed and examined under Texas law by the Office of Consumer Credit Commissioner (OCCC), a state agency. If a complaint or question cannot be resolved by contacting the business, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705. Phone: (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. Email: consumer.complaints@occc.texas.gov

An advance of money obtained through a payday loan or auto title loan is not intended to meet long-term financial needs. A payday loan or auto title loan should only be used to meet immediate short-term cash needs. Refinancing the loan rather than paying the debt in full when due will require the payment of additional charges


Utah

Cash Factory USA is subject to section 70C of the Utah Code. If a problem cannot be resolved by speaking with a lender and the nature of the complaint is something other than a high rate of interest or lack of funds to pay the loan then you may call the Department for regulatory relief, if warranted. Utah residents may contact the Utah State Department of Financial Institutions at 801-538-8830.


Wisconsin

Cash Factory USA is licensed and regulated by the State of Wisconsin Department of Financial Institutions, Division or Banking; you may file a complaint here.